Director of eCommerce

Charlotte, NC

Full Time

Experienced

Director of eCommerce - Charlotte, NC

Who: Consumer products company is hiring a results-driven digital leader.

What: Seeking a Director of eCommerce to lead web and mobile strategy, drive online revenue growth, and enhance digital customer experience.

When: Position is open immediately.

Where: Charlotte, North Carolina (Hybrid).

Why: This is a newly created role to accelerate the company's DTC and omnichannel growth.

Office Environment: Fast-paced, collaborative, and innovation-focused environment.

Salary: Generous compensation package including base, bonus, and equity potential.

Position Overview:

The Director of eCommerce will be responsible for developing and executing a cohesive web and mobile strategy, managing digital operations, and driving performance across all digital channels. This role will partner cross-functionally to ensure a seamless, high-converting digital journey.

Key Responsibilities:

● Develop and implement a unified web and mobile eCommerce strategy aligned with business objectives

● Lead digital team across UX, site operations, performance marketing, and analytics

● Manage digital P&L, optimizing investment and ROI across platforms

● Oversee performance marketing including paid media, SEO, affiliates, and mobile acquisition

● Drive site enhancements across web and mobile for conversion optimization and engagement

● Leverage analytics to improve site and app performance, customer journey, and retention

● Collaborate cross-functionally with marketing, IT, and creative teams to deliver omnichannel experiences

● Manage third-party platform providers and marketplace relationships

Qualifications:

● 8+ years of experience in eCommerce with a strong focus on both web and mobile channels

● Proven success leading DTC and retail.com initiatives in consumer goods or similar industry

● Expertise in eCommerce platforms (e.g., Shopify, Magento), mobile UX, and analytics tools

● Demonstrated leadership and cross-functional collaboration skills

● Strong strategic thinking, analytical mindset, and execution orientation

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Director of eCommerce

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