Service Coordinator | Dispatch | Entry-Level
Service Coordinator | Dispatch | Entry-Level
Cumming, GA | $46,000 + Monthly stipend for on-call work
Company Overview
Our client is a regional provider of products and services to financial institutions across the Southeast U.S. The company supplies, installs, and services all systems related to cash handling, electronic, and physical security systems.
Job Summary
The Technician Coordinator plays a key role in supporting the Service Department by dispatching service calls to the appropriate technicians and ensuring smooth daily operations. This position is ideal for someone with strong organizational skills, customer service experience, and the ability to prioritize in a fast-paced environment.
Key Responsibilities
Review and route incoming service emails and calls to the appropriate technician
Compile and distribute daily schedules and service plans
Serve as backup for processing purchase orders and ordering parts
Manage customer status changes during alarm testing
Develop and update the service technician handbook
Attend weekly technician meetings and provide administrative support
Assist with special projects and the annual inventory count
Skills & Qualifications
Excellent customer service and phone etiquette
Strong organizational skills and attention to detail
Proficiency in Microsoft Excel and Word
Ability to prioritize multiple tasks and meet deadlines
Clear written and verbal communication skills
Experience & Education
Dispatch or scheduling experience preferred, but not required
Customer service background a plus
High school diploma or equivalent required
Additional Information
Must be able to lift up to 50 lbs. occasionally
Ability to sit and work at a computer for extended periods
Hybrid schedule: work one week per month from home