Director of Client Service Operations

We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This leader will leverage analytics, technology, and process optimization to elevate both the client and team member experience.

To Apply Now - email your resume to [email protected]

Key Responsibilities

Leadership & Development

• Develop and mentor service team leaders and functional leaders
• Foster a highly engaged and collaborative workforce
• Communicate company vision and align service teams with organizational goals

Operational Leadership

• Partner with executive leadership to implement strategic initiatives
• Establish consistent operating standards across service departments
• Lead operational support functions including:
  • Data analytics
  • Quality control auditing
  • Training
  • Workflow optimization
• Manage service operations vendors and represent the company brand professionally
• Establish and monitor KPIs to drive accuracy, efficiency, and client satisfaction

Analytics & Reporting

• Oversee operational reporting and performance analytics
• Interpret leading and lagging indicators to support decision-making
• Utilize dashboards and reporting tools to generate actionable insights
• Applied Epic experience preferred

Client Experience

• Ensure delivery of a consistent, high-quality client experience
• Maintain strong retention and service excellence metrics
• Balance operational efficiency with a relationship-focused service model

Qualifications

• Alignment with company values
• 12–15 years of operations leadership experience
• Experience managing leaders of leaders
• Strong track record of developing talent and building teams
• Excellent analytical and technical skills
• Experience with CRM systems and workflow tools
• Proven success leading process improvements and systems implementations
• High emotional intelligence and strong communication skills

Compensation & Benefits

• Base Salary: $110K–$145K
• 15% Bonus Opportunity
• Excellent Benefits Package

Please send your resume to [email protected] for immediate consideration.