NorthPoint Search Group
Customer Service Representative – Nutraceuticals
Alpharetta, GA - Full Time
Customer Service Representative – Nutraceuticals
Who: A well-established nutraceuticals company is seeking a detail-oriented and customer-focused representative.
What: Handle customer inquiries, order processing, and support the sales and logistics teams.
When: Position is open immediately for qualified applicants.
Where: Alpharetta, GA with on-site responsibilities.
Why: Be a vital part of a mission-driven company focused on health, wellness, and exceptional service.
Office Environment: Professional, collaborative, and fast-paced with a strong team culture.
Salary: Up to $70,000 based on experience.
Position Overview:
We’re hiring a Customer Service Representative to act as the liaison between our customers, sales, and operations teams. You’ll be the front line for delivering responsive, high-quality service and ensuring a smooth customer experience.
Key Responsibilities:
● Manage inbound calls, emails, and order requests
● Process orders and coordinate with fulfillment and logistics teams
● Resolve customer issues and follow up to ensure satisfaction
● Maintain accurate records in CRM and ERP systems
● Support the sales team with product and order information
Qualifications:
● 2+ years of customer service experience, ideally in nutraceuticals or CPG
● Strong communication and problem-solving skills
● Familiarity with order management systems and CRM tools
● Ability to work independently and as part of a team
● High school diploma required; college degree preferred
If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.
