EMS Operations Manager

Detroit, MI

Full Time

Senior Manager/Supervisor

EMS Operations Manager

Who:

An experienced and credentialed EMS leader with at least three years in both paramedic and management roles.

What:

Oversee clinical operations, personnel, vehicle deployment, communications, and service delivery across multiple EMS bases in Michigan.

When:

This full-time position is available for immediate hire.

Where: Dearborn / Detroit Michigan area

Why:

To ensure exceptional patient care and timely ambulance response through high-performing teams and operational excellence.

Office Environment:

Field-based leadership with direct oversight of mobile units, team performance, and administrative processes.

Salary: $90-$95k

Position Overview:

This role leads all aspects of a dynamic EMS operation, ensuring timely response and high-quality care across emergency and non-emergency service lines. The position works closely with executive leadership to drive strategic growth, maintain compliance, and enhance operational performance.

Key Responsibilities:

Lead EMS operations including 911 and interfacility transport services across Michigan.
Oversee hiring, training, performance evaluations, and HR-related decisions.
Monitor and manage budgets, staffing levels, and service metrics.
Ensure vehicle and equipment readiness, regulatory compliance, and quality assurance.
Serve as a liaison to hospitals, public safety agencies, and government entities.
Respond to service inquiries and handle operational issues 24/7.
Supervise Field Training Officers and coordinate continuing education.
Report to leadership monthly with performance analytics and improvement plans.
Support protocol development and technology implementation.
Maintain records, certifications, and regulatory documentation.

Qualifications:

High School Diploma required.
Valid Driver’s License.
State or National Registered Paramedic certification.
Minimum 3 years experience as a paramedic in emergency services.
Minimum 3 years experience in EMS leadership or management.

If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.

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EMS Operations Manager

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